---
title: Nakit Masası Canlı Sohbet
title_en: Cash Desk Live Chat
description_tr: Acil işlem sorunları için gerçek zamanlı nakit masası sohbet kılavuzunu açın.
description_en: Open the real-time cash desk live chat guide for urgent transaction issue handling.
order: 50
product: back-office
section_tr: Nakit Masası Canlı Sohbet
section_en: Cash Desk Live Chat
cardImage: /img/bo/operations-and-support/7-2-1/kgtntkvc1fqyf6m7-image-9e07c9a4.webp
---
# Cash Desk Live Chat

Use this page for real-time communication on urgent transaction issues.

## Interface Reference

![Cash Desk Live Chat](/img/bo/operations-and-support/7-2-1/kgtntkvc1fqyf6m7-image-9e07c9a4.webp)

## Purpose

- Resolve active payment/withdrawal issues quickly.
- Coordinate between support, operations, and cash desk teams.
- Reduce response latency for high-impact incidents.

## Standard Handling Flow

1. Open incoming chat and classify issue type.
2. Confirm user identity and transaction reference.
3. Verify issue in operations pages before replying.
4. Provide action + ETA (or escalation notice).
5. Close chat only after confirmation.

## Priority Model

- **P1**: payment stuck, large-value issue, repeated system failure.
- **P2**: delayed processing, verification mismatch.
- **P3**: informational or non-blocking query.

## Agent Response Checklist

- Include ticket/reference ID in first response.
- Share next action and expected timeline.
- Avoid ambiguous statements; use policy-safe language.
- Capture escalation reason if transferred.

## Troubleshooting

- **Chat not updating**: refresh socket/session.
- **Wrong queue assignment**: re-route to correct team queue.
- **Missing transaction context**: request reference ID before action.

## Best Practice

Use short, structured responses: status, action, ETA, next update point.