---
title: İletişim Destek
title_en: Contact Support
description_tr: Destek biletleri ve kullanıcı iletişim takibi kılavuzunu açın.
description_en: Open the contact support guide to manage support tickets and user communication follow-ups.
order: 100
product: back-office
section_tr: İletişim Destek
section_en: Contact Support
cardImage: /img/bo/operations-and-support/7-2-2/ssao6nptjixugph7-image-4bde09fa.webp
---
# Contact Support

Use this page to manage non-real-time user issues and internal follow-ups via the support ticket system.

## Interface Reference

![Support Tickets](/img/bo/operations-and-support/7-2-2/ssao6nptjixugph7-image-4bde09fa.webp)

## Purpose

- Track issues end-to-end with ownership.
- Ensure SLA compliance by status and priority.
- Maintain a documented audit trail of support actions.

## Ticket Workflow

1. **Open**: ticket received and unassigned.
2. **In Progress**: agent accepted and is working.
3. **Waiting**: waiting for user or other team response.
4. **Resolved/Closed**: issue completed with resolution note.

## Steps

1. Open **Support > Contact Support**.
2. Filter by status, priority, and queue.
3. Assign ticket owner.
4. Add resolution notes with references.
5. Update status after each meaningful action.

## SLA Checks

- First response within team SLA target.
- Resolution ETA updated for long-running cases.
- No stale tickets without owner.

## Troubleshooting

- **Ticket duplication**: merge and preserve source references.
- **Unclear issue**: request minimum reproducible details.
- **Repeated reopen**: validate root cause, not only symptom fix.

## Best Practice

Every closure note should include what was checked, what changed, and how it was validated.