---
title: Bize Ulaşın Listesi
title_en: Contact Us List
description_tr: Gelen kullanıcı mesajlarını sınıflandırmak ve yönlendirmek için iletişim listesi kılavuzunu açın.
description_en: Open the contact us list guide to triage and route inbound user messages.
order: 90
product: back-office
section_tr: Bize Ulaşın Listesi
section_en: Contact Us List
cardImage: /img/bo/operations-and-support/7-2-3/aijygk62fkkydkbm-image-aa921b76.webp
---
# Contact Us List

Use this page to process inbound messages submitted via contact forms.

## Interface Reference

![Contact Us List](/img/bo/operations-and-support/7-2-3/aijygk62fkkydkbm-image-aa921b76.webp)

## Purpose

- Capture and triage unsolicited inbound user communication.
- Route messages to the right operational queue.
- Prevent missed messages and response delays.

## Triage Workflow

1. Open **Support > Contact Us List**.
2. Sort by newest and priority markers.
3. Classify message (payment, account, technical, legal, other).
4. Convert to ticket when action is required.
5. Mark as handled and log reference.

## Message Classification Guide

- **Payment related**: route to finance operations queue.
- **Account/KYC**: route to compliance or account support.
- **Technical defect**: route to support ticket + engineering follow-up.
- **General inquiry**: respond with approved template.

## Data Hygiene Rules

- Remove duplicate spam entries.
- Keep user contact details masked where policy requires.
- Attach internal reference on every escalated item.

## Troubleshooting

- **Unassigned backlog growing**: apply auto-tag and daily triage batch.
- **Repeated same inquiry**: publish FAQ response template internally.
- **No response trace**: ensure ticket mapping field is mandatory.

## Best Practice

Run contact queue triage at fixed intervals (start, mid, end shift) instead of random checks.