---
title: Finansal Çekim Talepleri
title_en: Withdrawal Requests
order: 30
product: back-office
section_tr: Operasyonlar ve Destek
section_en: Operations and Support
cardImage: /img/bo/operations-and-support/7-1-3/xegzmny2me9pimmd-image-e4e26c76.webp
---
# Withdrawal Requests

Use this page to review, approve, and monitor withdrawal requests safely.

## Interface Reference

![Withdrawal Requests](/img/bo/operations-and-support/7-1-3/xegzmny2me9pimmd-image-e4e26c76.webp)

## Purpose

- Control payout flow quality and speed.
- Enforce risk, KYC, and policy checks before approval.
- Keep rejection rates transparent and explainable.

## Processing Flow

1. Open **Operations > Withdrawal Requests**.
2. Filter by pending/approved/rejected and date range.
3. Prioritize oldest pending and high-value requests.
4. Validate KYC status, account flags, and payment destination.
5. Approve/reject with reason notes.
6. Track post-action settlement confirmation.

## Required Checks Before Approval

- KYC/verification level meets payout policy.
- Account has no unresolved risk flags.
- Withdrawal amount and frequency are within thresholds.
- Destination account format and ownership checks pass.

## Rejection Handling

When rejecting, include clear reason category:

- KYC incomplete
- Policy threshold exceeded
- Risk/compliance block
- Payment destination mismatch

## Troubleshooting

- **Pending queue growth**: review reviewer capacity and approval bottlenecks.
- **Rejection spike**: verify if policy rules were updated.
- **User disputes after rejection**: ensure detailed reason is logged.

## Best Practice

Use dual control for high-value withdrawals: one reviewer + one final approver.