---
title: Kendini Engelleyen Müşteri Yönetimi
title_en: Self Excluded Clients
order: 60
product: back-office
section_tr: Oyuncu Yönetimi
section_en: Player Management
cardImage: /img/bo/player-management/3-1-5/yxm2kvu2hsmgdnsa-image-fc72e659.webp
---
# Self-Excluded Client Management

This page is used to manage responsible gaming self-exclusion cases.

## Self-Exclusion Screen

![Self-excluded client management](/img/bo/player-management/3-1-5/yxm2kvu2hsmgdnsa-image-fc72e659.webp)

Main capabilities:

- View active and archived excluded clients
- Filter by user/type/period
- Track status and expiry timeline
- Export records for compliance review

## Standard Workflow

1. Open self-exclusion module.
2. Apply filters for target case set.
3. Review status, reason, and expiry timeline.
4. Process reactivation only after policy checks.

## Compliance Handling

- Keep complete audit trail for each case update.
- Apply role-based control for modification actions.
- Use dual approval where required by policy.

## Troubleshooting

- **Client still active after exclusion**: Trigger sync and verify policy application.
- **Case not visible**: Expand filters and check status tab.
- **Reactivation blocked**: Confirm mandatory approvals are completed.

## Best Practice

- Run periodic expiry reviews.
- Archive exports for regulatory audits.