---
title: Communication Genel Bakış
title_en: Communication Overview
description_tr: CRM iletişim kayıtlarını filtreler, export aksiyonları ve durum bazlı inceleme ile takip edin.
description_en: Monitor CRM communication delivery records with filters, export actions, and status-based troubleshooting.
order: 0
product: crm
section_tr: Communication Genel Bakış
section_en: Communication Overview
owner: CRM Operations Team
lastReviewed: 2026-03-12
productVersion: v1
status: live
cardImage: /img/crm/communication/crm-communication-list.webp
---
# Communication Overview

The Communication area is the log-style monitoring screen for sent and attempted CRM communications. It is primarily used for filtering, exporting, and troubleshooting delivery outcomes.

![CRM Communication Logs](/img/crm/communication/crm-communication-list.webp)

## What You Manage Here

- Delivery history review
- Communication filtering by client, status, and date
- Export of communication records
- Empty-state validation when no records match the filter set

## Communication Interface

Visible controls in the screenshot:

- Left filter sidebar
- `Export` dropdown
- Settings and refresh icons
- Communication result table
- Empty-state message when no records are found

## Filters

The visible filter sidebar includes:

- `Client ID`
- `Status`
- `Sent Date`

## Table Columns

| Column | Meaning |
|---|---|
| **Client ID** | Target client identifier |
| **Player Name** | Player name |
| **Sent Date** | Dispatch timestamp |
| **Delivery Method** | Channel used for delivery |
| **Title** | Communication title or template title |
| **Status** | Delivery state |

## Step-by-Step: Investigate Communication Records

1. Open `Communication`.
2. Enter `Client ID` if you are investigating one player.
3. Select `Status` if you want to isolate failures or completed deliveries.
4. Set `Sent Date` to narrow the time window.
5. Click `Apply`.
6. Review the matching rows or the empty-state result.
7. Use `Export` if the filtered result needs offline review.

## Empty-State Behavior

The screenshot currently shows `No communications found`. This means either:

- there are no communication records in the selected scope, or
- the applied filters are too restrictive

Use `Reset` to clear filters and try again.