Withdraw Transaction
Source route: /reports/financial/withdraw-transactions
Use this report to review player withdrawal requests at the transaction level and track their status.
Purpose
- Monitor withdrawals by player and payment method
- Identify pending or failed withdrawals
- Evaluate payment gateway performance
- Export withdrawal history for financial reconciliation
Steps
- Open Reports > Financial > Withdraw Transaction.
- Apply filters: date range, player ID, username, status.
- Click a row to inspect a specific transaction.
- Export for reconciliation.
Table Columns
| Column | Description |
|---|---|
| Transaction ID | Unique transaction identifier |
| Player ID | Player number |
| Username | Player username |
| Name | Player full name |
| Withdraw Amount | Withdrawal amount |
| Transaction Date | Transaction date |
| Type | Withdrawal type |
| Payment System Name | Payment system name |
| Currency | Currency code |
| Region | Country/region |
| Status | Transaction status |
| Created At | Creation date |
Filters
- Date Range — by transaction date
- Player ID / Username / Name — by player
- Status — Approved / Pending / Rejected
- Payment System — by specific method
Export
- CSV/XLS — for accounting and reconciliation
- PDF — for management reporting
Troubleshooting
- Withdrawal not showing: widen date range or clear status filter.
- Amount discrepancy: check currency and timezone settings.
- Pending withdrawals: switch to Operations and Support > Withdraw to process them.