Communication Overview

The Communication area is the log-style monitoring screen for sent and attempted CRM communications. It is primarily used for filtering, exporting, and troubleshooting delivery outcomes.

What You Manage Here #

• Delivery history review
• Communication filtering by client, status, and date
• Export of communication records
• Empty-state validation when no records match the filter set

Communication Interface #

Visible controls in the screenshot:

• Left filter sidebar
• Export dropdown
• Settings and refresh icons
• Communication result table
• Empty-state message when no records are found

Filters #

The visible filter sidebar includes:

• Client ID
• Status
• Sent Date

Table Columns #

Column	Meaning
Client ID	Target client identifier
Player Name	Player name
Sent Date	Dispatch timestamp
Delivery Method	Channel used for delivery
Title	Communication title or template title
Status	Delivery state

Step-by-Step: Investigate Communication Records #

1. Open Communication.
2. Enter Client ID if you are investigating one player.
3. Select Status if you want to isolate failures or completed deliveries.
4. Set Sent Date to narrow the time window.
5. Click Apply.
6. Review the matching rows or the empty-state result.
7. Use Export if the filtered result needs offline review.

Empty-State Behavior #

The screenshot currently shows No communications found. This means either:

• there are no communication records in the selected scope, or
• the applied filters are too restrictive

Use Reset to clear filters and try again.