Self-Excluded Client Management

This page is used to manage responsible gaming self-exclusion cases.

Self-Exclusion Screen #

Main capabilities:

• View active and archived excluded clients
• Filter by user/type/period
• Track status and expiry timeline
• Export records for compliance review

Standard Workflow #

1. Open self-exclusion module.
2. Apply filters for target case set.
3. Review status, reason, and expiry timeline.
4. Process reactivation only after policy checks.

Compliance Handling #

• Keep complete audit trail for each case update.
• Apply role-based control for modification actions.
• Use dual approval where required by policy.

Troubleshooting #

• Client still active after exclusion: Trigger sync and verify policy application.
• Case not visible: Expand filters and check status tab.
• Reactivation blocked: Confirm mandatory approvals are completed.

Best Practice #

• Run periodic expiry reviews.
• Archive exports for regulatory audits.