Bonus Request History
Source route: /reports/report-by-bonus-request-history
Use this report to retrospectively track player bonus requests and audit bonus operations.
Purpose
- View per-player bonus request history
- Analyze request volume for a specific bonus name
- Verify request status (approved, rejected, pending)
- Review operator notes and customer service history
Steps
- Open Reports > Bonus Request History.
- Apply filters: date range, player ID, username, bonus name.
- Review status and note for each request.
- Click Player ID to navigate to the player profile if needed.
- Export for bonus audit.
Table Columns
| Column | Description |
|---|---|
| Created At | Request creation date |
| Player ID | Player number |
| Username | Player username |
| Bonus Name | Name of the requested bonus |
| Note | Operator note |
| Status | Request status (Approved / Rejected / Pending) |
Filters
- Date Range — by request date
- Player ID — by specific player
- Username — by username
- Bonus Name — by specific bonus name
Export
- CSV/XLS — for bonus audit and compliance
- PDF — for management reporting
Troubleshooting
- Request not showing: widen date range or clear bonus name filter.
- Status mismatch: check Promotions > Bonus Requests section.
- Note missing: operator note may not have been entered.